Omnisend

Omnisend’s all-in-one email marketing & SMS tool is used by ecommerce merchants who are driving sales on autopilot. Use landing pages & pop ups to capture sign ups and grow subscriber lists. Easily create or use ready-made newsletter & email templates to engage customers. Pre-built and customizable automations, like welcome + abandoned cart workflows, will boost conversions and take the headache out of running multiple apps for email, SMS & Push. Start now with all features & 24/7 support.

Top 5 features

• Send email marketing, newsletters & SMS campaigns. Start with 500 free emails/mo
• Grow your email lists with popups incl exit-intent, sign-up forms & spin-to-win
• Mobile-responsive and easy-to-use email templates ready for the holiday season
• Use Email & SMS to recover abandoned carts, automate checkout reminders + more
• 20+ pre-built marketing automations to help personalize and automate messages

With Omnisend and Gorgias, you can

• Reply to SMS you received from US customers within Gorgias account by sending the message via Omnisend
• Receive your US customers SMS replies to your SMS Campaigns and Automatic notifications to your Gorgias help desk
• Re-engage your unhappy customers with the discount codes or special offers, when the customer submits rating in Gorgias
• Sync the information collected by Gorgias, including tags and survey scores

Use cases

You can segment contacts based on Gorgias ticket tags and/or latest satisfaction survey scores to send custom workflow emails to your customers. Here are the examples:

• You can split your automation based on the score your customers leave, and target your communication more precisely, send a Thank you note to positive reviews, and a special offer to unhappy customers
• Segment you users based on tags assigned to their tickets (i.e. VIP client) and send special offers to them
• Segment your users based on their latest satisfaction survey score and remove customers that have rated 1-2 stars from your campaigns.

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