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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Klaus
Connect the Gorgias eCommerce help desk with Klaus to supercharge your customer service and transform your QA process.
Get started with Gorgias
Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.
Benefits:
- Easily filter your Gorgias tickets to find the conversations you wish to review
- Rate and comment on conversations
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge and improve customer satisfaction
- Onboard new agents better
Klaus is helping industry-leading e-commerce companies define what a good customer experience looks like by integrating with Gorgias to:
- Bridge gaps in knowledge and improve customer satisfaction (CSAT)
- Onboard and get new agents up and running 2x faster
- Save 90% of the time to do a review compared to manual processes
