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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
AfterShip
AfterShip automates shipment tracking with proactive notifications and branded updates.
Get started with Gorgias
AfterShip is a web-based automated shipment tracking platform for eCommerce retailers. A single interactive dashboard allows merchants to track their shipments across 900+ couriers worldwide, including USPS, UPS, FedEx, BlueDart, and DHL. The all-in-one tracking system enables retailers to enhance their post-purchase experience and avoid service tickets with branded tracking pages, a 1-click order lookup widget, mobile tracking app, and proactive delivery notifications.
With this integration, you can:
- Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account.
- Populate tracking updates associated with a customer’s email address into Gorgias tickets.
- Navigate to the AfterShip “Shipment Details” page from the helpdesk with Gorgias’s deep link integration functionality.
- Respond manually or send automated email replies with all the order information right next to the ticket.
